Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please note: This return policy applies only to orders shipped within the United States. International orders (with shipping addresses outside the U.S.) are not eligible for return, refund or exchange, except in cases where products are defective or damaged during transit. In such cases, a return, exchange, or refund may be authorized, provided you submit proof of the issue within7 business days of the actual delivery date.

 

Return and refund
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@thecrafthouse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address: 

Looxury

10739 Bancroft Park Ln

Houston, TX 77075

USA
You can always contact us for any return question at help@thecrafthouse.com. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take several days for your bank or credit card company to process and post the refund. In case anything happens, please contact us at help@thecrafthouse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that exchange are not acceptable for orders with shipping addresses outside of the U.S.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.